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Release Notes

RingCX for Zoho | August 2024

Stay up to date with the latest features, improvements, and bug fixes for RingCX for Zoho.
Version 24.3.1 GA    
Release date: August 6, 2024
Main feature
  • Support inbound voice and manual outbound (including click-to-dial) with scripts 
  • Support call-back and three outbound dialers (preview, predictive, progressive) 
  • Able to prompt matched records from campaign list
  • Provide hyperlinks for all matched records in the CRM adaptor so the agent can prompt the corresponding records in the CRM anytime
  • Support inbound digital in My messages including SMS/email/web chat/Facebook/Twitter/Instagram/WhatsApp channels 
  • Support Contact matching/ searching/ linking to existing Salesforce records 
  • Log the ended voice and digital to Zoho as tasks
  • Localization for RingCX for Zoho
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