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Release Notes

RingCentral Office Analytics | November 2019

Stay up to date with the latest features, improvements, and bug fixes for RingCentral Office Analytics.

VERSION 20.3.20

Release Date: November 2019

What's New

Adoption & Usage Analytics
- This new feature will give admins better visibility into RingCentral usage across their organization, departments, and sites. They can deep dive into usage data to identify areas of improvement and determine ways to enable their users to fully utilize the RingCentral platform.
Quality of Service (QoS) and device status alerts
- With this new analytics feature, admins can now set up fully customizable alerts to receive proactive notifications of call quality and device status issues that may impact their organization.