On November 30th, 11:00 PM to December 1st, 04:00 AM PT, we will conduct a planned disaster recovery test on the RingCentral Events service, which may result in up to 1 hour of downtime. We apologize for any inconvenience and appreciate your understanding as we work to enhance our system's resilience.
Stay up to date with the latest features, improvements, and bug fixes for RingCX for Zendesk.
Version 24.4.1
Release date: November 21, 2024
Main feature
You can now report issues directly within CRM integrations, enabling automatic log collection for support cases.
Escalate to video is now available for agents to seamlessly convert ongoing digital message threads into a RingCentral Video meeting, enhancing real-time collaboration.
Improvement
The user interface for Digital History in CRM integrations has been updated to improve usability and visual consistency.