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Release Notes > RingCX for Zendesk

Release Notes

RingCX for Zendesk

Stay up to date with the latest features, improvements, and bug fixes for RingCX for Zendesk.

Version 26.2.30

Release date: June 2026

Agents can now see the email subject line directly in the Interaction List and Interaction History views, making it easier to triage, prioritize, and identify digital interactions without opening each email to understand context.

Version 26.2.20

Release date: May 2026

RingCX for Zendesk now offers an expanded AI Agent Assist Suite with real-time transcripts, compliance checklists, and live AI coaching during calls.
RingCX CRM integrations now include Intelligent Interaction Preview, letting agents review customer history and scripts before accepting or rejecting incoming interactions.

Version 26.1.20

Release date: February 2026

Agents can now view real-time queue metrics, such as Estimated Wait Time and agent availability, before transferring calls.

Version 26.1.10

Release date: January 2026

Disposition categories are now available, so agents can view and select detailed category tags directly within the disposition panel to accurately classify interactions.
The adaptor now displays the Queue Name for inbound and outbound interactions directly in the interface.
Admins can now configure RingCX for Zendesk to automatically create tickets when a known user calls. When disabled, the system identifies the caller, but will not automatically create a new ticket, preventing unwanted empty tickets.
You can now select to use the AT&T Office@Hand domain. By default, this is not selected for the standard RingCX version.