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Release Notes > RingSense for RingCX
Release Notes
RingSense for RingCX
Stay up to date with the latest features, improvements, and bug fixes for RingSense for RingCX.
Q2 2024
July 2024
Introduced the following features:
- Canadian French Transcription: Canadian French calls transcription and ability to provide insights on calls. Setup transcription by updating Organization language setting by following the steps here.
- Call Data Export: Export the result of a search that you configured with filters. A CSV with the metadata of the calls is emailed to you. Fin out how to export call data here.
- Call Filter Enhancements: Finding interesting calls to review became easier with the two latest improvements: "Scorecard Completed" filter for quick access to evaluated calls and the new 'include/exclude' and 'contain/does not contain' operators for more precise searches. Learn more about filters here.
- Usability Improvements: Enhanced Call Replay Synchronization and improved user experience with aligned time tracking:
- Synchronized position of main player and participant timelines
- Easier tracking of call progress across all speakers
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