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Home > Knowledge base > Intro to call recording methods

Intro to call recording methods

Last updated on February 01, 2022

On-demand (manual) and automatic call recording are available to anyone who uses:

RingCentral IP phones
RingCentral Phone desktop app
RingCentral app (desktop and mobile)

On-demand call recording

On-demand call recording allows users to manually record phone calls at any time with the press of a button. Your callers will hear a notification when the recording starts and when it stops. Admins can also customize the notification users hear. Learn how

This feature is available to RingEX plan customers.

Note: Automatic call recording needs to be turned off for on-demand call recording to work. Learn how

Automatic call recording

When automatic call recording is turned on, recording will automatically start at the beginning of each call, and stop once the call ends. This feature is off by default and must be turned on by an admin for each user.

Note: Automatic call recording is available to RingEX Premium customers.

Additional resources:

How to Enable or Disable Automatic Call Recording

How to Enable Automatic Call Recording for Users Belonging to a Call Queue

How to Configure Users and Groups to Automatically Record Calls

How Administrators Customize Automatic Call Recording Announcement

Automatic Call Recording - Additional Options

Listen and Download On-Demand Call Recording on the RingCentral Online Account

Automatic Call Recordings - Download and Listen