Engage Voice 
Agent scripting elements: Dropdown Multi-Select

Use this element to create a text field with a dropdown menu from which agents can select multiple options at a time (as opposed to just one, like in Dropdown Select). Agents will be able to click into the text field and select a set of options from a dropdown menu, or, if they know which option they want, they can type that into the text field to immediately pull up the desired option.
Set up Dropdown Select element
This article discusses settings and features that are specific to the Dropdown Multi-Select element alone. Check out Editing Page elements: the basics for more information on basic element settings, and Adjusting elements on a script page for element adjustment.
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