Engage Voice
Agent scripting elements: Dropdown Multi-Select

Script Designer
Intro to agent scripting

Creating a script

Assigning a scripts to a queue or campaign
Script Studio
Script Studio overview

Understanding Script Studio tools

Linking between Script Studio tools
The Page tool and its elements
The Page tool and its elements overview

Adjusting elements on script page

Editing Page elements: the basics

Agent scripting elements: Buttons

Agent scripting elements: Checkboxes

Agent scripting elements: Dispositions

Agent scripting elements: Dropdown Multi-Select

Agent scripting elements: Dropdown Select

Agent scripting elements: Hyperlink

Agent scripting elements: iFrame

Agent scripting elements: Image

Agent scripting elements: Inputs (Input, Custom, Date, Email, Number, Phone)

Agent scripting elements: Knowledge Base

Agent scripting elements: Navigation Buttons

Agent scripting elements: Nested Page View

Agent scripting elements: Page Break

Agent scripting elements: Radio Buttons

Agent scripting elements: Table

Agent scripting elements: Text Area

Agent scripting elements: Text Block
Tagging data in scripts
Script tagging overview

Capturing and tagging data in a script

Displaying captured data from tags later in a script
The WWW tool
Using the WWW tool
The JavaScript tool
Using the JavaScript tool
The Branch tool
Using the Branch tool
The Data Builder tool
Using the Data Builder tool
The Recording tool
Using the Recording tool
The Mapping tool
Using the Mapping tool
Agent scripting knowledge base
Agent scripting knowledge base overview

Using the agent scripting knowledge base
Agent scripting use cases: The basics
Use case #1: Creating a simple script

Use case #2: Adding Input elements and dispositions to a script

Use case #3: Using Data Builder and Mapping tools in a script
Agent scripting use cases: Advanced
Use case #1: Using the Branch, WWW, and Javascript tools
References
Call controls overview
Phone books
All about phone books
Email templates
Email template overview

Configuring an email template

Use this element to create a text field with a dropdown menu from which agents can select multiple options at a time (as opposed to just one, like in Dropdown Select). Agents will be able to click into the text field and select a set of options from a dropdown menu, or, if they know which option they want, they can type that into the text field to immediately pull up the desired option.

This article discusses settings and features that are specific to the Dropdown Multi-Select element alone. Check out Editing Page elements: the basics for more information on basic element settings, and Adjusting elements on a script page for element adjustment.

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Engage Voice Agent scripting elements: Dropdown Multi-Select

Engage Voice
Agent scripting elements: Dropdown Multi-Select