Alerts can be used to monitor certain call events that you’d like to keep track of. You can assign these alerts to notification groups, which will specify the targets, or destinations, in which you’d like to receive these alerts. Alerts can either be sent to a specific user or by email or text message.
Let’s say, for example, you want the system to notify you anytime there are more than five missed calls in a 10 minute time frame. You can set up this notification by creating and configuring an alert.
Please note that you must assign alerts to a notification group in order to receive those alerts. It doesn’t matter which you create first, notification groups or alerts. Note, however, that if you have not created a notification group, you will be unable to assign the alert to a group. Similarly, if you are configuring a notification group and have not created an alert, you will be unable to link that group to an alert.
In this article, we’ll focus on how to add and configure an alert and assume that you’ve already created a notification group.