If you would like to test your inbound queues, you’ll want to acquire one or more test phone numbers. You may require a larger number of test numbers if your environment has a large number of inbound queues to test. The procedure you will use to request these numbers depends on whether your system has been deployed in a production environment or is still in the implementation phase.
If your account has been deployed in a production environment, please contact your customer success manager (CSM) to request phone numbers for testing your inbound configuration. If your account is still in the implementation or acceptance phase, please contact your project manager or implementation manager to request those phone numbers.