Chat widgets are configured to allow you to customize and control the presentation and functionality of widgets as you integrate them into your website to support your customers. This feature allows you to direct the chat sessions that you receive through your website to a digital queue in Engage.
You can configure a variety of settings for your chat widget such as general appearance, and control of chat behavior such as how the widget is positioned and launched. You can specify different behavior for the widget based on whether your digital queue is open or closed (per your business hours). Based on your configuration, your customers will know whether your agents are available to chat.
One of the most powerful features is the ability to add custom elements to the widget, such as text input boxes, checkboxes, selection lists, or radio buttons. You can use these elements to gather information to help agents identify customers or issues.