Once you’ve configured your channels, categories, and languages in the Digital Admin, you can navigate to Routing > Digital queues & skills via the left-hand navigation bar and select the queue you want to configure. In the sidebar of the configuration page, select Routing Rules.
If the queue you selected already has routing rules configured, you will see them arranged in a table with the following headers: Name, Channels, Languages, and Skill categories. Listed under each header are data that correspond to their namesake.
If there are no routing rules, you can click on the New rule plus icon, and the New rule modal window will appear. In the modal window, you’ll be able to assign channels, languages, and skill categories to your new rule.