Engage | Getting started with calls in Engage Agent

These are the actions that Engage agents usually perform to make calls. Additional actions may be allowed or some of these actions may be forbidden depending on an agent’s permissions.
1. Log in to Engage. See Logging in to Agent for instructions.
2. Tell the platform that you are ready to make or take calls. See Starting an offhook session for instructions.
3. Take calls. See Taking an inbound call for instructions.
4. Make calls. See Outbound dialing for agents overview for more information.
5. Use scripts. See Overview of scripts in Agent for more information.
6. Schedule callbacks. See Using the callback feature in Agent for instructions.  
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