a. Log in to Engage and click Voice Admin.
b. Go to Users > Agents via the left-hand navigation bar.
i. If you have already created Engage Voice profiles for your users, synchronize their RingCentral Office accounts with their profiles. See Syncing users from RingCentral Office for instructions.
ii. If you have not yet created Engage Voice profiles for your users, import the RingCentral Office accounts you created. See Importing users from RingCentral Office for instructions.