1. Navigate to Users > Agents via the left-hand navigation bar.
2. Select the agent user you’d like to sync with an existing user in the RingCentral Admin Portal.
3. In the General configuration page, click on the dropdown menu under RC MVP extension to reveal a list of all available users from RingCentral Admin Portal.
4. Start typing into the field to narrow your search or scroll through the list to locate the user you’d like to sync to your agent user.
5. Select the desired agent user.
6. Check the Sync with Office box if you’d like to disable editing (via the admin interface) of the agent’s first and last name, email address, and username and password.