Why were attendees redirected to the waiting room or thank you page after an 8-hour webinar?

Last updated on March 15, 2022

Table of contents

Issue

After your webinar hits an 8-hour mark, attendees will automatically be sent to the waiting room or redirected to the thank you page with an error message.

Affected environments

RingCentral Webinar.

Cause

The max duration of a webinar is 8 hours. When the 8-hour time limit is exceeded, the attendees will go into the waiting room or the webinar will be automatically terminated.

Resolution

Please make sure you end the webinar before the 8-hour time limit.
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