Why can’t I resend a panelist invite to myself after changing my email?

Last updated on March 15, 2022

Table of contents

Issue

When a webinar panelist attempts to join the webinar after changing their account’s email address, they will get the option to resend the invite to their email. However, upon clicking the Resend panelist invite button, the error “Sorry, something went wrong. Please resend the email.” displays.

Affected environments

RingCentral Webinar.

Cause

A RingCentral Webinar panelist or cohost cannot join a webinar if the email address associated with their account changes in the time period between the webinar being scheduled and the webinar being started.

Resolution

The webinar host can reinvite the panelist who cannot join the webinar via the webinar dashboard in the RingCentral app. The webinar host can do this at any time, even after the webinar has begun. Visit Managing invitations to learn more about re-inviting panelists.
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