Engage Digital | WhatsApp channel connection settings

Last updated on October 26, 2021

There are two onboarding flows for a WhatsApp channel. Existing WhatsApp channels that you have created are compatible with a schema that uses a phone number to validate your account, while the newer embedded signup process (contact to support if you want to enable it) uses an access token linked to your Facebook account.

Onboarding flow: Specifies the onboarding method used when creating a WhatsApp channel:
- Legacy Signup: Specifies an onboarding method that requires you to specify a phone number of your company’s WhatsApp Business account to connect your account to the channel.
- Embedded Signup: Specifies an onboarding method that connects to your Facebook account to set an access token to connect your account to the channel. See Creating a new WhatsApp account using the embedded signup.
Country code: The country code for the phone number of your company’s WhatsApp Business account.
Phone number: The phone number of your company’s WhatsApp Business account.
API URL: The API’s AWS host URL.
HSM Messages: WhatsApp lets you create Highly Structured Messages (HSM) as message templates. These message templates are the only messages that your company’s WhatsApp Business account can send to a customer if at least 24 hours have passed since the customer’s last message.
- Language: The language of the HSM.
- Message: The message itself.
- HSM namespace: The environment in which the HSM belongs. This is specified in your company’s WhatsApp Manager.
- HSM element name: The identifier of the HSM. This is specified in your company’s WhatsApp Manager.

To set up your general settings, click here.

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