Engage Digital | Locking or unlocking identities

Last updated on May 26, 2021

Table of contents

Locking identities

Locking a customer identity’s data will disable an agent’s ability to edit, anonymize, and export identities manually.
  1. Navigate to the Inbox or Routing mode via the left nav bar.
  2. Select a message from the left pane.
  3. Open the Customer information window.
  4. Click on the More icon at far right.
  5. Select Lock from the dropdown menu.

Unlocking identities

Unlocking a customer identity’s data will allow agents to edit, anonymize and export identities manually.
  1. Navigate to the Inbox or Routing mode via the left nav bar.
  2. Select a message from the left pane.
  3. Open the Customer information window.
  4. Click on the More icon at far right.
  5. Select Unlock from the dropdown menu.
© 1999-2022 RingCentral, Inc. Todos los derechos reservados.
Thanks!
We've sent you a link, please check your phone!
Please allow a full minute between phone number submissions.
There was an issue with SMS sending. Please try again. If the issue persists, please contact support.