Engage Digital | Sending or receiving images or files to or from a customer

Last updated on January 23, 2022
Certain channels restrict the ability to send or view files of certain types:
  • Google Business Messages: When an agent replies to a customer on a Google Business Messages channel, they can send an image. The type of supported images are JPEG, JPG, and PNG formats with a max attachment size of 5MB.
  • Engage Messaging: An agent or customer cannot send SVG or WEBP files on this channel. SVG files that were previously uploaded to this channel may not be viewed and may only be downloaded.
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