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Admins
Inbound routing
Overview
Intro to inbound call routing
Intro to inbound queue events
Intro to cloud routing
Intro to digital routing
Intro to digital routing dispositions
Intro to routing rules
Intro to testing inbound queues
Intro to IVR Studio
Intro to IVR Designer
What nodes can do in IVR Studio
Agent settings and assignments
Assigning an agent to an inbound queue
Assigning an audio file
Assigning a DNIS to an IVR
Assigning an email template to a disposition
Assigning phone numbers to digital queues
Configuring agent settings on a queue
Using and managing
Adding and managing digital routing dispositions
Managing inbound queue group skills
Managing inbound priority queue events
Using the Date Time node in the IVR Studio
Using the Email node in the IVR Studio
Using the Get Input node in the IVR Studio
Using the Hangup node in the IVR Studio
Using the JavaScript tool
Using the Play Audio node in the IVR Studio
Using the recording nodes in the IVR Studio
Using the Route node in the IVR Studio
Using the Say Var node in the IVR Studio
Using the Scripting node in the IVR Studio
Using the WWW node in the IVR Studio
Testing call routing in your inbound queue
Set up and configuration
Adding and connecting nodes
Creating an inbound queue
Creating an inbound queue group
Creating an inbound priority group
Creating an IVR
Configuring IVR reports
Creating a digital queue
Creating a digital queue group
Creating and managing digital queue events
Creating and managing digital queue group skills
Configuring digital queue settings
Configuring cloud destinations
Configuring cloud profiles
Setting cloud destination business hours
Configuring inbound call recording settings
Configuring inbound integrations
Configuring inbound metric settings
Configuring inbound queue events
Configuring inbound queue settings
Configuring queue audio settings
Reviewing inbound queue call data
Updating an IVR with your cloud profile
Setting up daily inbound queue business hours
Building a basic IVR in the IVR Studio (part 1)
Building a basic IVR in the IVR Studio (part 2)
Building an advanced IVR (part 1)
Building an advanced IVR (part 2)
Building an IVR to support call deflection
How do I send a form-data payload in an IVR Studio WWW node?
Using Sync (Busy) Queue Wait
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