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Fixing RingCentral Webinar audio drop-outs in the RingCentral mobile app

Last updated on December 30, 2022

Table of contents

Issue

When attending a RingCentral Webinar in your RingCentral mobile app, the audio cuts off when you open another app.

Resolution

If the audio in RingCentral Webinar drops out when you open another app that uses audio or video:
  • Refresh the page, if you’ve joined from your mobile browser.
  • Leave and rejoin the webinar, if you’ve joined from the RingCentral mobile app.
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