In order for customers to interact with your IVRs, you’ll need to assign at least one DNIS to each IVR. A DNIS is the phone number people will call to access your IVR, and it provides a way for you to see the number callers are using to reach your contact center. Keep in mind that one IVR can have multiple DNIS assignments.
Please also note that in order to assign a DNIS to your IVR, you must first import that number via the Phone Numbers tray setting under Channels. Visit Importing phone numbers
to learn more about the number import process.
Once you’ve imported a number via the Phone Numbers, you can assign that number to an IVR via the DNIS Assignment tab in the IVR configuration panel.