As we discussed in Intro to IVR Studio
, IVR Studio is made up of nodes, which are visual tools that represent each of the actions you wish to provide your callers, such as playing a recording or receiving input. When connected, nodes form a chain of potential actions — that is, a potential IVR call flow.
Now that you have a general sense of what nodes are and how they’re used in IVR Studio, let’s review what each node can do.
Below you’ll find a brief description of all the nodes in IVR Studio. Later we’ll discuss each node’s configuration properties.