Engage Voice | What nodes can do
As we discussed in Intro to IVR Studio, IVR Studio is made up of nodes, which are visual tools that represent each of the actions you wish to provide your callers, such as playing a recording or receiving input. When connected, nodes form a chain of potential actions — that is, a potential IVR call flow.
Now that you have a general sense of what nodes are and how they’re used in IVR Studio, let’s review what each node can do.
Below you’ll find a brief description of all the nodes in IVR Studio. Later we’ll discuss each node’s configuration properties.
Quick nodes guide
- Start: This is the only default node and is required for every IVR. The Start node must be the first node because it indicates where the IVR call flow should begin
- Answer: This node sends a 200 OK SIP response back to the calling party (that is, the carrier). Using this node directly after the Start node is usually essential since it creates a record of the call being answered
- Play Audio: Insert this node when you wish to play one or more audio files. This node also contains settings that allow callers to skip audio recordings if desired
- Date Time: Use this node to indicate which pathway calls should take based on scheduling
- Get Input: Use this node when you want callers to provide data via touch-tone input or voice recognition
- Route: This node allows you to transfer calls out of the IVR to both internal and external destinations
- Hangup: This node is used for terminating calls and can be used in one or more pathways within a single IVR. Although this node ends a call, additional nodes such as the WWW node may be placed after the Hangup node
- Say Var: You can use this node to prompt the IVR to verbally repeat variables including numbers, letters, dates, words, or phrases
- WWW: Use this node to integrate web services
- Scripting: This node allows you to add JavaScript if you want to include custom logic in your IVR
- Start Rec: This node initiates a recording of a call
- Stop Rec: This node ends a recording of a call
- Rec Audio: Use this node to record spoken information from the customer. The Rec Audio node will begin recording spoken information once the call flow reaches this node and will stop recording once the call moves on to the node that follows. This node can be used multiple times in a single IVR. Be careful not to confuse this node with the Start Rec node above
- Email: This node triggers an email to a destination of your choice
- Container: Use this node to nest an IVR within an IVR. This node can be useful if you wish to save space on your background (but it isn’t necessary for most IVRs)
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