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Release Notes

RingCentral Desktop and Web App | May 2020

Stay up to date with the latest features, improvements, and bug fixes for RingCentral Desktop and Web App.
VERSION 20.2.30
Release Date: 5/7/2020
What's New
We’re excited to announce our new RingCentral desktop app. It has been re-built with a modern design, enhanced search capabilities, improved speed, and so much more. 
You’ll be able to find the same key functionalities that you are used to in the old desktop app here plus more new features in future releases.
Key features
  • Full messaging features (@mention, GIFs, emojis, formatting)
  • Full video capability (start/schedule/join)
    • Tightly integrated with both RingCentral Meetings and RingCentral Video
  • Key phone features including:
  • Calls, voicemails, fax, and text messages (individual and group SMS/MMS)
  • Incoming call controls
  • Active call screen with mute, hold, record, go to keypad and end call buttons
  • Transfer active call by ask first, transfer now or send to voicemail
  • Call history - view, delete a call log, delete all call history, call back, go to conversation, block and unblock number
  • View voicemail history - view, play a voicemail, mark as read or unread, delete a voicemail, call back, go to conversation, block and unblock number
  • Call takeover support 
  • Multi-party calling
  • View and play call recordings
  • Calendar integration (Google and Microsoft)
  • Meeting switch between mobile and desktop (RingCentral Video)
  • Enhanced navigation bar
  • Back and forward buttons to navigate to previously viewed screens
  • Responsive design 
    • Down to 480 pixels in width
  • Message search modifiers and filters
    • Search for message from a specific person, posted in a specific conversation, or posted on in a specific date range
  • Unread toggle
    • Toggle to show only your conversations with unread messages
  • Localization support
Note: The old desktop app (now called RingCentral Classic) will still be supported until the end of 2020.
Coming Soon
  • Google and Microsoft contacts integration
  • Call to Video switch
  • Themes
  • Dark mode
  • Threading/emoji reactions 
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