The telecommunications industry is subject to industry, state, and federal regulations that cover everything from outbound dialer functionality to the type of phone numbers that can be dialed, and when it’s appropriate or inappropriate to dial them. Compliance with applicable laws and regulations is mandatory if you wish to keep your contact center in good standing — and avoid fines, legal fees, and possibly even closure of your business.
If your business makes outbound calls involving the sale of services or goods to residential phone numbers, then DNC regulations apply to you (with some exceptions). You can read more about that here
The platform and services we provide include tools that can support your outbound compliance strategy. However, it’s important to note that the responsibility of compliance falls upon the shoulders of the contact center. It’s up to you to research which regulations apply to your business and how to apply our tools in an effective manner.
For more information on compliance, please contact the appropriate legal entities. You can also speak with your product support team if you have any additional questions on how our tools can support your outbound compliance strategy.