Custom widgets allow you to display the data most relevant to you and to present that data in the format of your choice. When you add a custom widget, you will have many choices. For example, you can decide whether to display your data in the form of raw numbers or in chart format. And if you choose to use a chart, you will have a variety of choices for the type of chart.
You will also be able to decide which product information you want the custom widget to display –– for example, inbound or outbound. Based on the product you choose, you will then be able to add data fields. You can even filter the data that is displayed by selecting particular product items. For example, you can filter based on one or more inbound queues.
When adding a custom widget, you can even customize the format by determining visual characteristics such as font size, background color, and text color.
Now that you have an overall understanding of what Real-Time reporting can do, you might want to read about adding widgets.