Your IVR palette contains three types of recording nodes: the Start Rec node, the Stop Rec node, and the Rec Audio node.
The Start Rec node and the Stop Rec node have no properties and only one overall function –– to begin and end an audio recording of everything that happens in an IVR session. Wherever you place the Start Rec node in the call flow, the IVR will begin recording. This includes sound from the IVR such as audio recordings, sound from callers, and even silent pauses. Once the call flow reaches the Stop Rec node, the recording stops.
If you want the IVR to continue recording all the way until the end of each call, you don’t have to use the Stop Rec node. However, if you want the recording to stop before the end of the IVR, you should place the Stop Rec node where you want it to end.
You can access links to the recordings made by the Start Rec node via reporting.
If you only want to record what callers say at a given point in the IVR, you should use the Rec Audio node. For example, the Rec Audio node is a useful way to allow callers to leave a voicemail.
You can access a link to the WAV file generated by the Rec Audio node via reporting. You can also use the Email node to automatically generate an email with a link to the WAV file every time a recording is made in an IVR. To learn more about how to use the Email node this way, read Using the Email node
Since the Start Rec node and the Stop Rec node don’t have any properties and are fairly straightforward, we’ll just discuss the Rec Audio node below.