Release Notes > Highlights > August 2021
Release Notes

August 2021 Release Highlights

Ringcentral app
  • RingCentral app desktop, Version 21.3.20 (Release: Mid-August)
  • RingCentral app mobile, Version 21.3.20 (Release: Mid-August)
  • RingCentral Video, Version 21.3.20 (Release: End of August)
  • Language and date format localization
  • Music support for screen sharing
  • Noise reduction improvements
  • Provide warning if user joins on Windows 7
  • Allow disabling meeting chat
  • RingCentral Rooms, Version 21.3.20 (Release: End of August)
  • Phone as controller [Android Rooms]
  • Phone as controller from a different network [Mac Rooms]
  • Participate in breakout rooms [Android Rooms, Windows Rooms]. Available in closed Beta.
  • Proximity share from RingCentral app [Mac Rooms]
  • App version forced upgrade [Windows Rooms]
  • MVP Core, Version 21.3 (Release: Early-August to end of September)
  • Admin Portal enhancements
    • Global header redesign: A simplified version that provides the ability to perform core tasks more efficiently.
    • Archiver settings and permissions: New settings for the admin and user levels providing more granular control.
    • Copy and assign a user extension using licenses
  • Permanent end user phone settings
    • Business hours
    • Call forwarding
    • Voicemail
Call Handling
  • Call Queue Manager enhancements
    • Added a “Messages” call queue manager permission which can be assigned to users who listen to call queue voicemails and return missed calls.
    • Increased the maximum number of managers per call queue from 15 to 50.
    • Renamed the call queue manager permission “Members Only” to “Member Management”.
    • Added a navigation link to the Analytics portal from the Call Queue Management portal which is displayed when the manager has at least one Analytics permission.
  • Call Queue message notification enhancements
    • Added the ability to specify if voicemail messages and/or received faxes should be included in email notifications.
    • Added the ability to specify if email notifications should be sent to both call queue managers and other email addresses or other email addresses-only.
Phone hardware
  • Added models available in the US, Canada, and the United Kingdom.
    • Poly desk phones; CCX 400, CCX 500, CCX 600, and CCX 700.
    • Yealink conference phone; CP930w.
    • Yealink DECT cordless phone; W69P.
  • Assisted provisioning added in the US, Canada, and the United Kingdom.
    • Yealink desk phone models; T53, T53W, T54W.
  • Analytics, Version 21.3.30 (Release: Mid-August)
Engage Digital
  • Engage Digital, Version 21.3.3 (Release: Mid-August)
  • Instagram Direct Messaging
    • Supports Instagram Direct Messaging as a source with bi-directional communication between IG DM and Engage Digital agents. Available in closed Beta.
  • WhatsApp Embedded Sign Up
    • A new API which streamlines the sign up process allowing customers to onboard on their own. Available in closed Beta.
  • Engage Digital, Version 21.3.4 (Release: Late August)
  • Engage Voice, Version 21.3.2 (Release date: August 2)
  • Engage Analytics
    • New Report Library is generally available with new documentation and training resources.
  • Engineering Improvements
    • Various improvements, including bug fixes and performance of Engage Voice software.
Engage Voice, Version 21.3.3 (Release: End of August)


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