Stai usando l'ultima versione di RingCentral?
Aggiorna subito l'app per approfittare della più recente esperienza d'uso, di una maggiore sicurezza e di una qualità ottimale delle chiamate.

Release Notes > Highlights

Release Notes

September 2024 Release Highlights

Looking for another product? Explore full release notes here.

RingEX Core

Version 24.3.2 (Release date: August 29 to September 20, 2024)

Global

Dial-Plans and BYOC available in the following countries:
- Morocco
- Trinidad and Tobago
Full support (merchandisable):
- Yealink T34W - Available for all global countries
BYOD with assisted provisioning (non-merchandisable):
- SNOM M500 - Available for all global countries - New - Multi-User Configuration
- Yealink W76P and W79P - Available for all global countries - New - Multi-User Configuration"
In all flows where the user has the opportunity to provide their emergency service address for the UK, Informatica service will now be used to validate the input address before accepting and saving the information
Support sending of the user's emergency address information for pBYOC numbers to the PSAP for 911 calls where RC carries the call to the Emergency Service

Admin

Admins now have the ability to prevent the use of site numbers as caller ID for each user on the account using caller ID restriction settings in Admin Portal

Version 24.3 (Release date: August 1 to September 10, 2024)

Admin

Admins now have the ability to retrieve Purchased and Included calls via call log download/delivery settings.
Admins now have self-serve access to the Windows Desktop msi file in Admin Portal.
System will now hide 988 call logs from ServiceWeb (Admin Portal) in US/Canada due to the sensitive nature of 988 short code (Suicide & Crisis Lifeline)

Call Handling

When someone answers an incoming call that is simultaneously ringing multiple endpoints and coworkers, other persons see ‘Answered Elsewhere’.
Customers can now set CNAM on a per-number basis in addition to being able to assign CNAM to all numbers on a per-Site basis.
Additional commonly called UK short codes are now available:
- 195 (Directory Enquiries for people with disabilities)
- 105 (National Power Outages)
- 159 (Suspected Bank Fraud Line)

Global

In ServiceWeb, administrators can now enable or disable Special Rate numbers in the UK and EU

Hardware and Firmware

Following headsets are available for purchase or rental subscription via DaaS in Admin Portal in US
- Jabra Engage 65
- Poly Blackwire 5220
- Poly EncorePro 725
- Jabra Biz 1500
- Jabra Biz 2300
- Jabra Engage 50
- Poly Blackwire 3320
- Poly EncorePro 715
Certify and make available for purchase Yealink T34W
Support multi-user config for Yealink W76P & W79P - BYOD/Assisted Provisioning only.
- Committed features: Corporate Directory, Park Location, Outbound Paging
Increase the default Time-to-Dial for ATAs from 3 seconds to 5 seconds for the following device models:
- Cisco ATA191/192, Poly OBi302
Certification of latest SNOM firmware 10.1.175.10 for the following models
- SNOM D715 Desk Telephone
- SNOM D717 Desk Telephone
- SNOM D725 Desk Telephone
- SNOM D735 Desk Telephone
- SNOM D785 Desk Telephone
Certification of Avaya firmware 4.1.4 for the J100 series
Certification of Yealink firmware 108.86.25.14 for th T4U series (T43U/T46U/T68U)

RingCentral Phone Firmware

Release date: Q3 2024

Please refer to tables below for release notes for firmware updates for specific phone models. * Dates subject to change.

Vendor	Model	Firmware version	Release Notes	Start firmware rollout *	Firmware rollout completed *
SNOM	D715 D717 D785	10.1.175.10	10.1.175.10 release notes	September 2, 2024	September 2, 2024
Poly	VVX series	6.4.6	6.4.6 release notes	September 2, 2024	September 2, 2024
Avaya	J100 series	4.1.4	4.1.4 release notes	September 2, 2024	September 2, 2024
Yealink	T43U T46U T48U	108.86.25.14	T4 series firmware release notes	September 2, 2024	September 16, 2024

RingCentral Rooms

Version 24.3.30, Android/Windows (Release date: September 10, 2024)

Join meetings more easily: Simply click the Join button to join a meeting with meeting ID, SIP address, or password.
Improved audio and video quality alerts: If there are audio or video quality issues during a meeting, we’ll notify attendees to let them know if the issue is with their network.
Support for Yealink MeetingBar A10 & CTP18: RingCentral Rooms now supports the Yealink MeetingBar A10 with the CTP18 controller.

RingCentral Events

Release date: September 4, 2024

Custom Domains (add-on): Organizers can set up a custom domain for each of their events, including one each for the registration landing page and for the event experience.
Registration confirmation message customization: Organizers can customize the message (from the Landing Page tab of the dashboard) that registrants see on the registration confirmation screen for the event.
1:1 Meetings on the Events App: Onsite/hybrid registrants can create, cancel, and join 1:1 meetings from the RingCentral Events app.

RingCX for Dynamics

Version 24.3.2 (Release date: September 3, 2024)

Main feature

Enable agents to link matched records before initiating calls in both preview and progressive dialer modes
Log the lead names displayed in the preview and progressive dialers directly in the CRM for improved tracking

Improvement

Ensure the Source of calls is consistently displayed in the CRM adapter call history
Implement enhancements based on PS feedback to improve the overall user experience in RingCX for ServiceNow
Auto save Task after its creation
Allow disposition in custom fields
Recording link in the Description field

Bug fixes

Address and fix various localization issues

RingCX for HubSpot

Version 24.3.2 (Release date: September 3, 2024)

Main feature

Enable agents to link matched records before initiating calls in both preview and progressive dialer modes
Log the lead names displayed in the preview and progressive dialers directly in the CRM for improved tracking

Improvement

Remove PII for Mixpanel tracking

Bug fixes

Address and fix various localization issues
Ensure that the selected record name is always displayed correctly in the call info

RingCX for Salesforce

Version 24.3.2, Salesforce version number 1.14 (Release date: September 3, 2024)

Main feature

Enable agents to link matched records before initiating calls in both preview and progressive dialer modes
Log the lead names displayed in the preview and progressive dialers directly in the CRM for improved tracking

Improvement

Remove PII for Mixpanel tracking

Bug fixes

Address and fix various localization issues
Ensure that the selected record name is always displayed correctly in the call info

RingCX for ServiceNow

Version 24.3.2 (Release date: September 3, 2024)

Main feature

Enable agents to link matched records before initiating calls in both preview and progressive dialer modes
Log the lead names displayed in the preview and progressive dialers directly in the CRM for improved tracking

Improvement

Ensure the Source of calls is consistently displayed in the CRM adapter call history
Implement enhancements based on PS feedback to improve the overall user experience in RingCX for ServiceNow

Bug fixes

Address and fix various localization issues

RingCX for Zendesk

Version 24.3.2 (ZD 24.3.2 - 16) (Release date: September 3, 2024)

Main feature

Enable agents to link matched records before initiating calls in both preview and progressive dialer modes
Log the lead names displayed in the preview and progressive dialers directly in the CRM for improved tracking

Improvement

Remove PII for Mixpanel tracking

Bug fixes

Address and fix various localization issues
Ensure that the selected record name is always displayed correctly in the call info

RingCX for Zoho

Version 24.3.2 (Release date: September 3, 2024)

Main feature

Enable agents to link matched records before initiating calls in both preview and progressive dialer modes
Log the lead names displayed in the preview and progressive dialers directly in the CRM for improved tracking

Improvement

Ensure the Source of calls is consistently displayed in the CRM adapter call history
Implement enhancements based on PS feedback to improve the overall user experience in RingCX for ServiceNow
Auto save Task after its creation
Allow disposition in custom fields
Recording link in the Description field