Desktop & web

Why can’t I use Poly Trio as a controller with a Windows
or Mac host? 

Last updated on November 17, 2021

Table of contents

Issue

You are unable to use Poly Trio as a controller with windows host or mac host.

Affected environments

  • RingCentral Rooms
  • Poly Trio

Resolution

  • Connect the Poly Trio in USB mode to the host using a USB cable (an extender may be needed).
  • Set up an iPad or Android tablet as a controller with an apt console (e.g. Heckler console).
    • Install RCV Rooms controller on the tablet.
  • In absence of controller hardware, contact RingCentral Customer Success Manager or your Sales engineer or Support. 
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