IT Admin, Bob, wants to ensure his call center never has poor call quality during its hours of operation.
Bob can proactively address this by using the Alerts functionality available in the Analytics portal, where he can create an alert that specifically targets the location of interest. Bob can set the alert threshold to trigger after the number of poor quality call legs reaches a point that he designates. To avoid false positive alerts, he can set the monitoring hours to match the call center hours of operation.
When the threshold is crossed, Bob will be notified via email or direct message, and can quickly investigate the issue before a service disruption occurs. The alert will provide a link to the Quality of Service Calls page, showing all calls for the location Bob designated and filtered to the monitoring timeframe Bob set for the alert.
Bob can check the Alerts trend graph to see if call quality issues are becoming more or less frequent.