Release Notes

MVP Admin Release Notes | May 2019

Call handling
Release Date: May 2019
What's New
  • RingCentral Persist
    • In the case of an internet outage, RingCentral Persist will allow users to still make calls and access emergency services.
  • Configurable Call Queue Display
    • Administrators now have more flexibility when configuring call queue settings to give agents more context on incoming calls. Options include the ability to assign names to each direct number associated with a call queue and customize which information is displayed across hard phones and softphones.
admin portal/my extension
Release Date: May 2019
What's New
  • Enhanced QoS reporting
    • Additional data points about network type, CPU, and RAM for calls made from the RingCentral mobile app will now be available within the Analytics Portal.
  • Reorganized tools menu
    • The tools menu within our Admin Portal has been reorganized to be more intuitive and make it easier for both admins and users to find what they’re looking for.
Arquivo
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