Setting up One Touch Dial

Last updated on November 22, 2021

Table of contents

You can enable an easy-to-join button on Polycom devices by setting up One Touch Dial (OTD) to connect to RingCentral Room Connector and seamlessly join RingCentral Video meetings.


Note: For Cisco devices connecting via One Touch Dial (OTD), an additional Poly license may be required.

Connecting your calendar

  1. Log into the OTD administration portal, and then click Sign In.
Admin portal of polycom
  1. Click Calendars from the left-hand navigation bar.
  2. Select the Connect button next to the appropriate calendar you want to connect to.
Connecting a calendar
  1. Click Test to confirm and test your connection. A successful test means the OTD can connect to your calendar.
Testing calendar configuration
Note: Depending on the device and vendor, the configuration may be different. Certain deployments may require additional elements such as a Cloud Relay.

Setting up your device

  1. Click Devices from the left-hand navigation bar, then select Connect a Device.
Connecting a device
  1. Select the appropriate device.
  2. Enter the Calendaring Email and Name.
  3. Click Create.
  4. Select Copy All Credentials to copy the credentials for a later step.
  5. Click Finish.
Note: Once the device is created, OTD automatically generates and presents a set of credentials you will need to enter into your endpoint. OTD places the device in a pending stage until the device is configured and registered to the OTD.

Configuring your device

Although the configuration of the Poly Group Series looks similar, there may be slight differences depending on the brand and model of your video endpoint.
  1. Log in to the web user interface of your device.
  2. Select Servers > Calendaring Service
  3. Select Enable Calendaring Service.
  4. Paste the credentials you saved earlier into the corresponding fields.
  5. Input into the Microsoft Exchange Server field.
  6. Select Save.
  7. Refresh the page and ensure the registration status is Registered.

Checking if the device successfully connected

  1. Log into the OTD administration portal, and then click Sign In.
  2. Click Devices from the left-hand navigation bar.
  3. Check the status of the device under Status
Successfully connected a device
You can also check by clicking the pencil icon at the far right to see additional status information.
Checking device status
Note: Once the configurations are completed and scheduled meetings are synched, the video endpoint displays a touch-to-join for each meeting.
© 1999-2022 RingCentral, Inc. Todos os direitos reservados.
We've sent you a link, please check your phone!
Please allow a full minute between phone number submissions.
There was an issue with SMS sending. Please try again. If the issue persists, please contact support.