Desktop & web
RingCentral Video Frequently Asked Questions
Last updated on December 03, 2021
- What is RingCentral Video?
- What are the current capabilities of RingCentral Video?
- Who is RingCentral Video available to?
- What are the benefits of choosing RingCentral Video over RingCentral Meetings?
- Are there any feature differences between RingCentral Video and RingCentral Meetings?
- Which platforms does RingCentral Video support?
- What is the maximum quality of webcam video received?
- What is the maximum quality for screen sharing on the receiver's end?
- Can I request control from the presenter?
- How can I access the recorded meetings?
- As a Host, how do I share my meeting's recording?
- Is there a time limit for meetings that I host?
- How many simultaneous meetings can I attend?
- How do RingCentral Video Closed Captions work?
- Can I use Closed Captions if I’m a non-English language speaker?
- Does the RingCentral Closed Caption feature support any languages in addition to English?
- How can I have the best quality Closed Captions?
- Which English-speaking accents are supported by the RingCentral Video Closed Captions feature?
- How many participants can I host on a RingCentral Video in each plan service tier?
- Does RingCentral Video support the same integrations as RingCentral Meetings?
- Will RingCentral Video interoperate with Meetings?
- Are plugins required to use RingCentral Video?
- Is RingCentral Video HIPAA compliant?
- Is RingCentral Video HITRUST certified?
- Is RingCentral Video GDPR compliant?
- I had participants in my recurring meetings when I migrated from RingCentral Meetings to RingCentral Video. Do they need to download and install the new app to join?
- 1. What is RingCentral Video?
RingCentral Video is a video meeting and collaboration platform built from the ground up by RingCentral to address today’s dynamic workforce's changing behaviors. RingCentral Video is tightly integrated into our market-leading RingEX application and allows users to join meetings instantly, share their screens, and get work done faster.
- 2. What are the current capabilities of RingCentral Video? What are the critical milestones for next year?
At the time of launch, RingCentral Video offers a rich set of meeting capabilities, including:
- Scheduling, hosting, and joining meetings.
- Availability to all new customers globally.
- Integration with Microsoft Office and GSuite providing a single view for all your meetings.
- Integration with productivity apps offered by Google and Microsoft, including Outlook. For a full list of integrations, visit this page.
- Upcoming integration between RingCentral Video into Salesforce.com and Microsoft Teams.
- 3. Who is RingCentral Video available to?
RingCentral Video is available globally to customers looking for a rich web-based/webRTC platform that removes all friction when hosting or joining a meeting will enjoy using RingCentral Video.
- 4. What are the benefits of choosing RingCentral Video over RingCentral Meetings?
RingCentral Video is built from the ground up and offers tighter integration with other native applications.
- RingCentral Video allows participants to join instantly from a browser and access full meeting functionality.
- RingCentral Video is powered by RingCentral’s voice, which is enterprise-grade and market-leading.
- 5. Are there any feature differences between RingCentral Video and RingCentral Meetings?
- RingCentral Video provides all the key capabilities to host, join, and record meetings. It features cloud recording, sharing, and integration with Microsoft and Google productivity apps.
- 6. Which platforms does RingCentral Video support?
RingCentral Video is available on these operating systems: Windows 8.1 and up, Mac OS X 10.7 and up, iOS 10.0 and up, and Android 7.0 and up. For browsers, RingCentral Video currently supports Google Chrome and Microsoft Edge. Additional browser support is on the roadmap.
- 7. What is the maximum quality of webcam video received?
1280x720 at 24 frames per second (fps) for 1:1 and multi-participant meetings.
- 8. What is the maximum quality for screen sharing on the receiver's end?
Up to 1920x1080 at 30 fps
- 9. Can I request control from the presenter?
Remote control of the presenter’s mouse and keyboard is planned for 2022 Q1.
- 10. How can I access the recorded meetings?
Users must be authorized by the meeting Host to access the recording.
- 11. As a Host, how do I share my meeting's recording?
To share a recording
- Sign in to RingCentral Video
- Click Recordings
- Select “My Recordings”
- Find a recording you want to share
- Click the Share button to choose with whom within your company to share the recording
You can also download the recording as an *.mp4 file to email or share through any other app.
OR sign in to the RingCentral app
- Sign in to RingCentral Video
- Select the Video tab
- Select RECORDINGS->My recordings
- Click on the recording you want to share
- Click the Share button to choose with whom within your company to share the recording.
- You can also download the recording as an *.mp4 file to email or share through any other app.
- 12. Is there a time limit for meetings that I host?
RingCentral Video meetings automatically end after 24 hours.
- 13. How many simultaneous meetings can I attend?
You can run one meeting on your desktop and one on a mobile device simultaneously.
- 14. How do RingCentral Video Closed Captions work?
Spoken words are processed by RingCentral’s cognitive speech recognition platform and rendered as text. The text disappears from the screen shortly after another person speaks.
- 15. Can I use Closed Captions if I’m a non-English language speaker?
RingCentral Video Closed Captions currently does not support non-English speakers and does not recognize when a non-English language is spoken. However, support for more languages is planned in the future.
- 16. Does the RingCentral Closed Caption feature support any languages in addition to English?
Not yet, but more languages are coming soon!
17. How can I have the best quality Closed Captions?
- Use a headset microphone
- Pronounce words clearly
- Speak slowly and evenly
- 18. Which English-speaking accents are supported by the RingCentral Video Closed Captions feature?
Currently, RingCentral Video Closed Captions feature is highly optimized for American English. Support for more English accents is coming soon.
19. How many participants can I host on a RingCentral Video meeting in each RingEX plan service tier?
- Basic / Essentials: N/A
- Standard: 100
- Premium: 200
- Ultimate: 200
- 20. Does RingCentral Video support the same integrations as RingCentral Meetings?
RingCentral Video supports many of the same integrations as RingCentral Meetings, including Outlook Scheduler, Google Workspace, and Outlook Plugin. Additionally, while Google Hangouts is not available, RingCentral Video integrates with Slack and Zapier, with more app integrations coming.
- 21. Will RingCentral Video interoperate with Meetings?
While in the transition period, users with RingCentral Meetings (RCM) accounts will be upgraded to RingCentral Video (RCV). During that time, new meetings will be scheduled as RingCentral Video meetings, while meetings that were scheduled as RCM meetings will remain accessible. However, RCV users will no longer be able to host or schedule meetings on the RCM app platform, as the two are separate products that do not share meeting data or user ID information. When the upgrade is complete, RCM meetings will no longer be available. You are encouraged to reschedule RCM meetings in RCV before the end of the upgrade period. You have the option to reschedule meetings in bulk.
To learn more about rescheduling RCM meetings as RCV in Outlook, see RingCentral app | Using the Calendar Migration Tool on Outlook meeting invites. To learn more about rescheduling RCM meetings as RCV in Google, see Using the Calendar Migration Tool on Google meeting invites | RingCentral app. Contact your system admin for information about your organization's upgrade dates.
- 22. Are plugins required to use RingCentral Video?
There are no software downloads required for RingCentral Video. This enables RingCentral Video’s "One-click" meeting experience. RingCentral Video is available today using the Google Chrome or Microsoft Edge browser using WebRTC. Different browsers will be supported in the future. There are many advantages for WebRTC, including performance and security.
- 23. Is RingCentral Video HIPAA compliant?
To better serve our customers in the highly regulated healthcare industry, RingCentral has implemented HIPAA security safeguards. We annually undergo a third-party SOC 2+ audit—which includes an assessment of controls mapped to the HIPAA Security Rule requirements, demonstrating the implementation of the security safeguards and conditions outlined in the HIPAA Security Rule. RingCentral offers HIPAA Business Associate Agreements to covered entities. RingCentral Video is included under the covered services of our Business Associate Agreement (BAA). RingCentral Video can be offered to healthcare customers that are subject to HIPAA. For any such customers, RingCentral will act as a Business Associate and comply with HIPAA obligations accordingly. Please note that any customers subject to HIPAA and using RingCentral Video to create, receive, transmit, or maintain PHI need to request a BAA from RingCentral. Customers’ own BAAs are not accepted.
- 24. Is RingCentral Video HITRUST certified?
RingCentral Video has earned Certified status for information security by HITRUST. HITRUST CSF Certified status indicates that RingCentral Video has met HITRUST’s defined security requirements and appropriately manages cybersecurity risk. RingCentral joins an elite group of global organizations that have earned this certification.
- 25. Is RingCentral Video GDPR (General Data Protection Rule) compliant?
RingCentral offers customers a robust Data Processing Addendum (DPA) governing the relationship between the customer and RingCentral. Our DPA contains firm privacy commitments that few software companies can match and is regularly updated to confirm our compliance with the GDPR.
- 26. I had participants in my recurring meetings when I migrated from RingCentral Meetings to RingCentral Video. Do they need to download and install the new app to join?
No. Participants are not required to get the new app to join RingCentral video meetings from a Mac or Windows PC. They can join RCV meetings via the Google Chrome or Microsoft Edge web browser.
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