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Release Notes > Microsoft Dynamics 365
Release Notes

RingCentral for Microsoft Dynamics 365

Stay up to date with the latest features, improvements, and bug fixes for RingCentral for Microsoft Dynamics 365.
VERSION 2.3.0

Release date: December 20, 2024

What's new

  • Support for WebRTC calling
  • Migration to Unified Integration Framework
  • Introduced server-side call logging
  • New Regarding field for call logging to match the Opportunity object
  • Support for reporting issues and download logs within the app
VERSION 2.1.0

Release date: May 2024

What's new

  • Support for E.164 format number search

Bug fixes

  • Contact search results fixed
  • Contact matching in Call History page fixed
Version 2.0.14

Release date: May 30, 2023

What's new

  • 10-digit dialing support in Canada
  • Call and Text to 988 support in Canada
  • Change the country name from “Turkey” to “Türkiye”
Version 2.0.12

Release date: May 25, 2022

What's new

  • All brands are now available using the IDB framework
  • Performance improvement when using multiple tabs in Dynamics365
Version 2.0.11 (Hotfix)

Release date: March 10, 2022

What's new

  • Fixed bug where app was unable to match Leads even after lead had been marked Searchable
Version 2.0.10

Release date: January 6, 2022

What's new

  • Introduction of IDB framework for better branding support
  • more brand supporting, bug fixes
Version 2.0.9

Release date: October 22, 2021

What's new

  • No longer passing actual end date to Dynamics when creating activity tickets
Version 2.0.8

Release date: September 17, 2021

What's new

  • Support additional Brands, updates to brand icons
  • Bug fix for when auto logging of SMS is OFF but the app continues to log
  • Additional bug fixes
Version 2.0.7

Release date: June 14, 2021

What's new

  • Supports assigning tickets to team role account
  • Support for App Branding
Version 2.0.6

Release date: April 23, 2021

What's new

  • Choose to view or hide contact matches when receiving inbound calls in Dynamics.
VERSION 2.0.5 GA

What's new

  • New fields for call status, call duration, actual start, and actual end will populate after an activity is created from a call log. 

Improvements

  • RingCentral will filter out inactive contacts or accounts when an inbound call is received for more accurate contact matching in Dynamics. 

Bug fixes

  • Login page gets stuck on the loading screen.
VERSION 2.0.4 GA

Release date: September 24, 2020

What's new

  • The record match setting now searches 10 digit numbers to better support multiple area codes with the same phone number. 
  • Details will open automatically when there is only one matched number for inbound calls. 
VERSION 2.0.2 GA

Release date: March 26, 2020

What's new

  • Auto pop incoming call matching records in Dynamics
VERSION 2.0.1 Public Beta

Release date: December 6, 2019

What's new

  • SMS conversation can be logged to Dynamics automatically or manually
  • Configure SMS  content logging settings
  • Attach call recording link to logs automatically

Improved from V2.0.0.1 Limited Beta

  • Introduced settings for pop up app on ringing call
VERSION 2.0.0.1 Limited Beta

Release date: November 4, 2019

What's new

  • New interface built on Dynamics latest CIF (Channel Integration Framework), support all unify UI apps in Dynamics
  • Brand new call log handling, log calls without leaving a current view
  • Access a combined message hub for SMS, voicemail, and fax
  • Remote control for calls happens in other devices (within the same RingCentral account)
  • Auto match Dynamics entities, supporting Contacts, Accounts, Leads
  • Navigate to logged activities from the app
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