Release Notes > Microsoft Dynamics 365
Release Notes

RingCentral for Microsoft Dynamics 365

Stay up to date with the latest features, improvements, and bug fixes for RingCentral for Microsoft Dynamics 365.
What's New
  • New fields for call status, call duration, actual start, and actual end will populate after an activity is created from a call log. 
  • RingCentral will filter out inactive contacts or accounts when an inbound call is received for more accurate contact matching in Dynamics. 
Bug Fixes
  • Login page gets stuck on the loading screen.
Release Date: 9/24/20
What's New
  • The record match setting now searches 10 digit numbers to better support multiple area codes with the same phone number. 
  • Details will open automatically when there is only one matched number for inbound calls. 
Release Date: 3/26/20
What's New
  • Auto pop incoming call matching records in Dynamics
VERSION 2.0.1 Public Beta
Release Date: 12/06/2019
What's New
  • SMS conversation can be logged to Dynamics automatically or manually
  • Configure SMS  content logging settings
  • Attach call recording link to logs automatically
Improved from V2.0.0.1 Limited Beta
  • Introduced settings for pop up app on ringing call
VERSION Limited Beta
Release Date: 11/04/2019
What's New
  • New interface built on Dynamics latest CIF (Channel Integration Framework), support all unify UI apps in Dynamics
  • Brand new call log handling, log calls without leaving a current view
  • Access a combined message hub for SMS, voicemail, and fax
  • Remote control for calls happens in other devices (within the same RingCentral account)
  • Auto match Dynamics entities, supporting Contacts, Accounts, Leads
  • Navigate to logged activities from the app
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