RingCentral for Microsoft Dynamics 365

Stay up to date with the latest features, improvements, and bug fixes for RingCentral for Microsoft Dynamics 365.

VERSION 2.0.5 GA

What's New

New fields for call status, call duration, actual start, and actual end will populate after an activity is created from a call log.

Improvements

RingCentral will filter out inactive contacts or accounts when an inbound call is received for more accurate contact matching in Dynamics.

Bug Fixes

VERSION 2.0.4 GA

Release Date: 9/24/20

What's New

The record match setting now searches 10 digit numbers to better support multiple area codes with the same phone number.
Details will open automatically when there is only one matched number for inbound calls.

VERSION 2.0.2 GA

Release Date: 3/26/20

What's New

VERSION 2.0.1 Public Beta

Release Date: 12/06/2019

What's New

Improved from V2.0.0.1 Limited Beta

VERSION 2.0.0.1 Limited Beta

Release Date: 11/04/2019

What's New

New interface built on Dynamics latest CIF (Channel Integration Framework), support all unify UI apps in Dynamics
Brand new call log handling, log calls without leaving a current view
Access a combined message hub for SMS, voicemail, and fax
Remote control for calls happens in other devices (within the same RingCentral account)
Auto match Dynamics entities, supporting Contacts, Accounts, Leads
Navigate to logged activities from the app