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RingCentral for Microsoft Dynamics 365
Stay up to date with the latest features, improvements, and bug fixes for RingCentral for Microsoft Dynamics 365.
Choose to view or hide contact matches when receiving inbound calls in Dynamics.
VERSION 2.0.5 GA
New fields for call status, call duration, actual start, and actual end will populate after an activity is created from a call log.
RingCentral will filter out inactive contacts or accounts when an inbound call is received for more accurate contact matching in Dynamics.
Login page gets stuck on the loading screen.
VERSION 2.0.4 GA
: 24 September 2020
The record match setting now searches 10 digit numbers to better support multiple area codes with the same phone number.
Details will open automatically when there is only one matched number for inbound calls.
VERSION 2.0.2 GA
: 26 March 2020
Auto pop incoming call matching records in Dynamics
VERSION 2.0.1 Public Beta
: 6 December 2019
SMS conversation can be logged to Dynamics automatically or manually
Configure SMS content logging settings
Attach call recording link to logs automatically
Improved from V126.96.36.199 Limited Beta
Introduced settings for pop up app on ringing call
VERSION 188.8.131.52 Limited Beta
: 4 November 2019
New interface built on Dynamics latest CIF (Channel Integration Framework), support all unify UI apps in Dynamics
Brand new call log handling, log calls without leaving a current view
Access a combined message hub for SMS, voicemail, and fax
Remote control for calls happens in other devices (within the same RingCentral account)
Auto match Dynamics entities, supporting Contacts, Accounts, Leads
Navigate to logged activities from the app
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