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Release Notes > Microsoft Dynamics 365
Release Notes

RingCentral for Microsoft Dynamics 365

Stay up to date with the latest features, improvements, and bug fixes for RingCentral for Microsoft Dynamics 365.
VERSION 2.1.0
Release Date: May 2024
What's New
  • Support for E.164 format number search
Bug Fixes
  • Contact search results fixed
  • Contact matching in Call History page fixed
Version 2.0.14
Release Date: 5/30/2023
What's New
  • 10-digit dialing support in Canada
  • Call and Text to 988 support in Canada
  • Change the country name from “Turkey” to “Türkiye”
Version 2.0.12
Release Date: 05/25/2022
What's New
  • All brands are now available using the IDB framework
  • Performance improvement when using multiple tabs in Dynamics365
Version 2.0.11 (Hotfix)
Release Date: 03/10/2022
What's New
  • Fixed bug where app was unable to match Leads even after lead had been marked Searchable
Version 2.0.10
Release Date: 01/06/2022
What's New
  • Introduction of IDB framework for better branding support
  • more brand supporting, bug fixes
Version 2.0.9
Release Date: 10/22/2021
What's New
  • No longer passing actual end date to Dynamics when creating activity tickets
Version 2.0.8
Release Date: 09/17/2021
What's New
  • Support additional Brands, updates to brand icons
  • Bug fix for when auto logging of SMS is OFF but the app continues to log
  • Additional bug fixes
Version 2.0.7
Release Date: 06/14/2021
What's New
  • Supports assigning tickets to team role account
  • Support for App Branding
Version 2.0.6
Release Date: 04/23/2021
What's New
  • Choose to view or hide contact matches when receiving inbound calls in Dynamics.
VERSION 2.0.5 GA
What's New
  • New fields for call status, call duration, actual start, and actual end will populate after an activity is created from a call log. 
Improvements
  • RingCentral will filter out inactive contacts or accounts when an inbound call is received for more accurate contact matching in Dynamics. 
Bug Fixes
  • Login page gets stuck on the loading screen.
VERSION 2.0.4 GA
Release Date: 24 September 2020
What's New
  • The record match setting now searches 10 digit numbers to better support multiple area codes with the same phone number. 
  • Details will open automatically when there is only one matched number for inbound calls. 
VERSION 2.0.2 GA
Release Date: 26 March 2020
What's New
  • Auto pop incoming call matching records in Dynamics
VERSION 2.0.1 Public Beta
Release Date: 6 December 2019
What's New
  • SMS conversation can be logged to Dynamics automatically or manually
  • Configure SMS  content logging settings
  • Attach call recording link to logs automatically
Improved from V2.0.0.1 Limited Beta
  • Introduced settings for pop up app on ringing call
VERSION 2.0.0.1 Limited Beta
Release Date: 4 November 2019
What's New
  • New interface built on Dynamics latest CIF (Channel Integration Framework), support all unify UI apps in Dynamics
  • Brand new call log handling, log calls without leaving a current view
  • Access a combined message hub for SMS, voicemail, and fax
  • Remote control for calls happens in other devices (within the same RingCentral account)
  • Auto match Dynamics entities, supporting Contacts, Accounts, Leads
  • Navigate to logged activities from the app
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