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Release Notes > Microsoft Dynamics 365

Release Notes

RingCentral for Microsoft Dynamics 365

Stay up to date with the latest features, improvements, and bug fixes for RingCentral for Microsoft Dynamics 365.

VERSION 2.3.0

Release date: December 20, 2024

What's new

Support for WebRTC calling
Migration to Unified Integration Framework
Introduced server-side call logging
New Regarding field for call logging to match the Opportunity object
Support for reporting issues and download logs within the app

VERSION 2.1.0

Release date: May 2024

What's new

Support for E.164 format number search

Bug fixes

Contact search results fixed
Contact matching in Call History page fixed

Version 2.0.14

Release date: May 30, 2023

What's new

10-digit dialing support in Canada
Call and Text to 988 support in Canada
Change the country name from “Turkey” to “Türkiye”

Version 2.0.12

Release date: May 25, 2022

What's new

All brands are now available using the IDB framework
Performance improvement when using multiple tabs in Dynamics365

Version 2.0.11 (Hotfix)

Release date: March 10, 2022

What's new

Fixed bug where app was unable to match Leads even after lead had been marked Searchable

Version 2.0.10

Release date: January 6, 2022

What's new

Introduction of IDB framework for better branding support
more brand supporting, bug fixes

Version 2.0.9

Release date: October 22, 2021

What's new

No longer passing actual end date to Dynamics when creating activity tickets

Version 2.0.8

Release date: September 17, 2021

What's new

Support additional Brands, updates to brand icons
Bug fix for when auto logging of SMS is OFF but the app continues to log
Additional bug fixes

Version 2.0.7

Release date: June 14, 2021

What's new

Supports assigning tickets to team role account
Support for App Branding

Version 2.0.6

Release date: April 23, 2021

What's new

Choose to view or hide contact matches when receiving inbound calls in Dynamics.

VERSION 2.0.5 GA

What's new

New fields for call status, call duration, actual start, and actual end will populate after an activity is created from a call log.

Improvements

RingCentral will filter out inactive contacts or accounts when an inbound call is received for more accurate contact matching in Dynamics.

Bug fixes

VERSION 2.0.4 GA

Release date: September 24, 2020

What's new

The record match setting now searches 10 digit numbers to better support multiple area codes with the same phone number.
Details will open automatically when there is only one matched number for inbound calls.

VERSION 2.0.2 GA

Release date: March 26, 2020

What's new

Auto pop incoming call matching records in Dynamics

VERSION 2.0.1 Public Beta

Release date: December 6, 2019

What's new

SMS conversation can be logged to Dynamics automatically or manually
Configure SMS content logging settings
Attach call recording link to logs automatically

Improved from V2.0.0.1 Limited Beta

Introduced settings for pop up app on ringing call

VERSION 2.0.0.1 Limited Beta

Release date: November 4, 2019

What's new

New interface built on Dynamics latest CIF (Channel Integration Framework), support all unify UI apps in Dynamics
Brand new call log handling, log calls without leaving a current view
Access a combined message hub for SMS, voicemail, and fax
Remote control for calls happens in other devices (within the same RingCentral account)
Auto match Dynamics entities, supporting Contacts, Accounts, Leads
Navigate to logged activities from the app

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