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User and role configuration | RingCentral Engage Digital
Agent configuration
Intro to agent configuration
Creating an agent
Updating agent permissions
Importing an agent from RingEX
Assigning roles to agents
Enabling Escalate to Video for an agent
Managing agent identities
Updating agent profiles
Editing agents in bulk
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Creating teams and adding users
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Intro to roles and permissions
Managing roles and permissions
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Presence statuses
Intro to presence statuses
Configuring presence statuses
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Agent capacity
Intro to agent capacity
Managing agent capacity
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