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User and role configuration | RingCentral Engage Digital

Agent configuration

Intro to agent configuration

Creating an agent

Updating agent permissions

Importing an agent from RingEX

Assigning roles to agents

Enabling Escalate to Video for an agent

Managing agent identities

Updating agent profiles

Editing agents in bulk

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Teams

Intro to teams

Creating teams and adding users

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Roles and permissions

Intro to roles and permissions

Managing roles and permissions

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Presence statuses

Intro to presence statuses

Configuring presence statuses

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Agent capacity

Intro to agent capacity

Managing agent capacity

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