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User and role configuration | RingCentral Engage Digital
Agent configuration
Intro to agent configuration
Creating an agent
Updating agent permissions
Importing an agent from RingEX
Assigning roles to agents
Enabling Escalate to Video for an agent
Managing agent identities
Updating agent profiles
Editing agents in bulk
See more Knowledge Base articles >>
Teams
Intro to teams
Creating teams and adding users
See more Knowledge Base articles >>
Roles and permissions
Intro to roles and permissions
Managing roles and permissions
See more Knowledge Base articles >>
Presence statuses
Intro to presence statuses
Configuring presence statuses
See more Knowledge Base articles >>
Agent capacity
Intro to agent capacity
Managing agent capacity
See more Knowledge Base articles >>
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