For Users

User guide for transitioning from RingCentral Meetings to RingCentral Video

Your video meetings are about to get even better. We’re updating your RingCentral MVP plan at no additional cost with RingCentral Video from the older capability of RingCentral Meetings.
Once your account has been upgraded, you will have access to these great new features:
This guide will help you prepare for this important transition and provide users the steps required to successfully complete the upgrade.
This preparation is important so that your scheduled video meetings are not lost in this transition and you are able to benefit from your new video meeting capabilities.

Key steps to complete before the planned upgrade to RingCentral Video

To successfully plan for the transition to RingCentral Video, please complete the steps provided below:
Note: You must have admin rights to your computer to complete these steps. If you don’t, please reach out to your local IT for assistance.

Before you upgrade to RingCentral Video

1. Download cloud meeting recordings

Ensure you save your recorded meetings you'd like to keep by logging into service.ringcentral.com and download the desired recordings.

2. Before continuing to the next step, please make sure you have admin rights on your computer. If you do not have admin rights, please work with your IT team to complete the steps below.

RingCentral Meetings icon

3. Uninstall the RingCentral Meetings desktop and mobile app

The standalone RingCentral Meetings app is being replaced by the unified RingCentral app, an all-in-one app with messaging, video meetings, and phone calling.
After your account is upgraded, you will no longer be able to start, join, or host meetings on the RingCentral Meetings app.
RingCentral app icon

4. Download and install the new RingCentral app for desktop and mobile

The RingCentral app which is an all-in-one app with messaging, video meetings, and phone calling. To learn more, visit Intro to the RingCentral app. This will also support both RingCentral Meetings and RingCentral Video until the upgrade takes effect.

Installing the RingCentral app for Desktop 

RC Scheduler icon

5. Add RingCentral Scheduler for Microsoft Outlook 

If you are using Microsoft Outlook, the RingCentral Scheduler add-in offers the ability to include RingCentral Video meeting information quickly and directly in your Outlook meeting invite. 
If your admin hasn’t completed this for you, ensure to:

4. Download cloud meeting recordings

Ensure you save your recorded meetings you'd like to keep by logging into service.ringcentral.com and download the desired recordings.

After you upgrade to RingCentral Video

Move your scheduled recurring meetings to RingCentral Video

You will need to update any recurring meetings with the new RingCentral Video dial-in phone numbers and meeting IDs. To learn more, visit Rescheduling a RingCentral Meetings invite to a RingCentral Video invite.
Access the Calendar Migration Tool:
More information about the Calendar Migration Tool:
Important notes:
  • The Calendar Migration Tool may not update meeting invitations where the meeting URL text has been changed. 
  • For meeting invitations which are reported as “failed to update” in the audit log, please inform the meeting owner to manually update the invitation to RingCentral Video. 
  • To learn more, visit Rescheduling a RingCentral Meetings invite to a RingCentral Video invite.
  • After your entire account is upgraded to RingCentral Video, the administrator should run the RingCentral Calendar Migration Tool again to catch any meetings still remaining with RingCentral Meetings dial-in information. 
RC Calendar Migration Tool

Getting started with RingCentral Video

Once your RingCentral MVP account has been upgraded to include RingCentral Video, log in to your account through the RingCentral app:
  1. Launch the RingCentral app on your computer or mobile device OR Navigate to app.ringcentral.com
  2. Click or tap the Sign in button.
  3. Select your preferred sign-in method from the login page. Options include signing in using either the RingCentral sign-in formGoogle, or Single Sign-on.
  4. Navigate to Video via the left-hand navigation bar to begin using RingCentral Video.
To get the most out of the RingCentral app and RingCentral Video, visit these useful resources:

Video Training

RingCentral Video: Joining Video Meetings

Switching Video Meetings Between Mobile and Desktop Apps

RingCentral App: Using the Call to Video Feature

RingCentral Analytics for IT and System Admins

Frequently Asked Questions

Why is my account being upgraded?
RingCentral Video is an even better video meetings experience. The upgraded video service for you will include the ability to:
  • Join meetings with ease: Join instantly from a browser—no download required for guest participants
  • Meet on the move: Seamlessly switch a live meeting back and forth between mobile and desktop
  • Multitask like a pro: Go from phone call to video meeting to screen share with just a click
  • Be more inclusive: Add closed captions for users with a hearing impairment or joining from a noisy environment
Why do I need to uninstall the RingCentral Meetings app and download the RingCentral app? 
The RingCentral app has everything you need to work from anywhere and stay connected: team messaging, video meetings, and phone all in one app.
When will the transition to RingCentral Video happen?
Your RingCentral MVP account will transition to include RingCentral Video sometime during 2021. Your RingCentral account administrator will receive advanced notice with details.
I have meetings already scheduled, what will happen?
You will need to update any recurring meetings with new RingCentral Video dial-in phone numbers and meeting IDs.
Once I transition to RingCentral Video, can I still use or keep RingCentral Meetings for meetings?
No, once the transition is complete, you will use RingCentral Video for all of your video meeting needs. You will no longer be able to access RingCentral Meetings analytics or recordings, so please retain a copy for your records prior to your account’s upgrade.
Can users have both the RingCentral Meetings apps and RingCentral apps installed at the same time?
No. If you do not uninstall the RingCentral Meetings desktop and mobile app and install the RingCentral app, you will have trouble joining or hosting a RingCentral Meeting from a calendar invite link. 
Will my account settings remain the same?
No. When you transition to RingCentral Video, your settings will also convert to RingCentral Video-specific meeting settings. Learn how to configure RingCentral Video settings.
For Users

Table of contents

User guide for upgrading your RingCentral experience

It’s time to improve your RingCentral experience. The RingCentral Classic app and the standalone RingCentral Meetings and RingCentral Phone apps are retiring soon. We’re transitioning you to the new RingCentral app to ensure you don’t lose access to your favorite RingCentral features. 
Additionally, we’re updating your RingCentral MVP plan at no additional cost with RingCentral Video from the older capabilities of RingCentral Meetings. This includes upgrading any users with RingCentral Rooms to the latest RingCentral Video Rooms. 
This guide will help you prepare for this important transition and provide users with the steps required to upgrade quickly and successfully.
To successfully plan for the transition to the RingCentral app and using RingCentral Video, users must complete the required steps listed below.

Upgrade to the RingCentral app

With the new RingCentral app, you can have a streamlined experience that provides messaging, video meetings, and phone calling all in one app. To learn more, visit Intro to the RingCentral app

1. Uninstall the RingCentral Classic desktop app

The RingCentral Classic app is being replaced with the latest RingCentral app. With the new RingCentral app, you will have all the same features you’re used to, including handling phone calls, messaging co-workers and guest users, and attending video meetings. 
In addition, users can now access new features exclusive to the new RingCentral app, including switching meetings between your desktop and mobile device, integrating your Google and Office 365 contacts, and more. 
We recommend you uninstall the RingCentral Classic app as it will be retiring very soon. 
  • How to uninstall the RingCentral Classic desktop app

2. Uninstall the RingCentral Phone mobile app

The standalone RingCentral Phone mobile app is being replaced by the RingCentral mobile app. Instruct your users to uninstall the RingCentral Phone mobile app. 
Once the RingCentral Phone mobile app is retired, your users will need to use the RingCentral mobile app to take or make calls. 
  • How to uninstall RingCentral Phone mobile app

3. Uninstall the RingCentral Meetings desktop and mobile app

The standalone RingCentral Meetings desktop and mobile app are being replaced by the RingCentral app. We recommend you uninstall the RingCentral Meetings app on their desktop and mobile devices as they will be retired soon. 

4. Download and install the RingCentral app for desktop and mobile

Get started with the RingCentral app

Once you’ve installed the RingCentral app on your desktop, log in to your account through the RingCentral app:
  1. 1. Launch the RingCentral app on your desktop or mobile device.
    OR
    Type in app.ringcentral.com into your Google Chrome or Microsoft Edge web browser.
  2. 2. Click or tap the Sign in button.
  3. 3. Select your preferred sign-in method from the login page: RingCentral sign-in form, Google, or Single Sign-on.
To get the most out of the RingCentral app and RingCentral Video, visit these helpful resources:

Upgrading RingCentral Meetings to RingCentral Video

If your account is currently using RingCentral Meetings, then your account will be upgraded to RingCentral Video. 
Once your account has been upgraded, you and your team will have access to these great new features:
This preparation is important so that your scheduled video meetings are not lost in this transition, and you are able to benefit from your new video meeting capabilities.

Key steps to complete before the planned upgrade to RingCentral Video

To successfully prepare for the transition to RingCentral Video, please complete the steps provided below. 

1. Download cloud meeting recordings

Ensure you save their previously recorded meetings you'd like to keep by logging into service.ringcentral.com and download the desired recordings

2. Before continuing to the next step, please make sure you have admin rights on your computer. If you do not have admin rights, please work with your IT team to complete the steps below. 

3. Add RingCentral Scheduler for Microsoft Outlook

If you are using Microsoft Outlook, the RingCentral Scheduler add-in offers the ability to include RingCentral Video meeting information quickly and directly in your Outlook meeting invite. 
If your admin hasn’t completed this for you, ensure to:

After you upgrade to RingCentral Video

Move your scheduled recurring meetings to RingCentral Video

You will need to update any recurring meetings with the new RingCentral Video dial-in phone numbers and meeting IDs. To learn more, visit Rescheduling a RingCentral Meetings invite to a RingCentral Video invite.

Getting started with RingCentral Video

Once your RingCentral Office account has been upgraded to include RingCentral Video, log in to your account through the RingCentral app:
  1. 1. Launch the RingCentral app on your computer or mobile device.
  2. OR
    Navigate to app.ringcentral.com
    2. Click or tap the Sign in button.
    3. Select your preferred sign-in method from the login page: RingCentral sign-in form, Google, or Single Sign-on.
  3. 4. Navigate to Video via the left-hand navigation bar to begin using RingCentral Video.
To familiarize yourself with your new video service, we recommend you visit these helpful resources:

Upgrading RingCentral Meetings Rooms to RingCentral Video Rooms

In addition to migrating users from RingCentral Meetings to RingCentral Video, for those users that currently use RingCentral Meetings Rooms, we will be migrating them over to RingCentral Video Rooms. 

Steps to complete for the migration

1. Sign in to the RingCentral Rooms controller and pair the host device

2. Move your previously scheduled meetings to RingCentral Video

If you are using Microsoft Outlook, the RingCentral Scheduler add-in offers the ability to include RingCentral Video meeting information quickly and directly in your Outlook meeting invite. 
If your admin hasn’t completed this for you, ensure to:

Video training

RingCentral Video: Joining Video Meetings

Switching Video Meetings Between Mobile and Desktop Apps

RingCentral App: Using the Call to Video Feature

RingCentral Analytics for IT and System Admins

Upgrading your RingCentral experience - Frequently Asked Questions

Why is my account being upgraded?
RingCentral Video is an even better video meetings experience. The upgraded video service for your users will include the ability to:
  • Join meetings with ease: Join instantly from a browser—no download required for guest participants
  • Meet on the move: Seamlessly switch a live meeting back and forth between mobile and desktop
  • Multitask like a pro: Go from phone call to video meeting to screen share with just a click
  • Be more inclusive: Add closed captions for users with a hearing impairment or joining from a noisy environment
Why do I need to uninstall the RingCentral Meetings app and download the RingCentral app? 
The RingCentral app has everything you need to work from anywhere and stay connected: team messaging, video meetings, and phone all in one app.
When will the transition to RingCentral Video happen?
Your RingCentral MVP account will be upgraded to RingCentral Video as the video meeting during 2021. You will receive advanced notice with details.
I have meetings already scheduled, what will happen?
You will need to update any recurring meetings with new RingCentral Video dial-in phone numbers and meeting IDs, you can use the RingCentral Scheduler for Outlook. You can do this in bulk for your users or catch any meetings they might have missed with the RingCentral Calendar Migration Tool.
Once I transition to RingCentral Video, can I still use or keep RingCentral Meetings for meetings?
No, once the transition is complete, you will use RingCentral Video for all of your video meeting needs. You will no longer be able to access RingCentral Meetings analytics or recordings, so please retain a copy for your records prior to your account’s upgrade. 
Can users have both the RingCentral Meetings apps and RingCentral apps installed at the same time?
No. If your users do not uninstall the RingCentral Meetings desktop and mobile app and install the RingCentral app, they will have trouble joining or hosting a meeting from a calendar invite link. 
Will my account settings remain the same?
No. When you transition to RingCentral Video, your account settings will also convert to RingCentral Video-specific meeting settings. Learn how to administer RingCentral Video settings for your account.
Does the transition change the cost of my existing plan?
No, video meetings are included in the cost of your current package, and all new features are included at no additional cost.
© 1999-2021 RingCentral, Inc. All rights reserved.
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