Stay up to date with the latest features, improvements, and bug fixes for RingCentral AI Receptionist.
Release date: August 24, 2026
What's New
Configurable personality: Customize how your AI Receptionist sounds and responds to callers, including adjustable talking speed, personality, and response-detail presets.
Notification center: AIR now includes a centralized notification center where admins can view and manage system notifications in one place.
Customizable text messages for appointment booking: You can now customize the SMS content for appointment bookings, including options to hide the company name and add a message at the end.
Connect step and Channels page: A new Channels page and Connect step during setup let admins connect an AI Receptionist to company call handling rules or direct numbers without leaving the AIR Studio. These options are available for both single-site and multi-site accounts.
AI Receptionist setup from an existing IVR: Build an AI Receptionist from an existing IVR, reusing its existing routing logic. You can then add the company’s public website or Google Business Profile to automatically populate the AI Receptionist with business information from those sources.
Clearer status for AI Receptionists: The AI Receptionist status badge now distinguishes between "Active" and "Not in use," making it easier for admins to identify which receptionists are live.