Stay up to date with the latest features, improvements, and bug fixes for RingCentral AI Receptionist.
Release date: September 23, 2026
What's New
Post-call summary emails: Admins can now receive an email summary after every AI Receptionist call. Recipients are managed under Settings > Alerts, and emails are grouped into an hourly digest once a recipient reaches a daily limit of 10, 20, or 30 emails.
Offer help before transfer: When a caller asks for a person without giving a reason, AIR now asks once what they need and resolves the request with an enabled skill when it can. Otherwise, AIR checks transfer by context rules before using the backup destination.
Multi-question transfer: When a caller's request could match more than one Transfer by Context rule, AI Receptionist now asks clarifying questions to figure out the single right destination, instead of guessing or picking the first matching rule. This feature is currently available to a limited group of customers and will become generally available next month.
Exact answers for FAQs: Admins can now have AIR answer selected FAQs word for word, helping businesses that need consistent, compliant responses.
Japanese language supported: AIR has expanded its supported languages to include Japanese. Callers can now interact with AIR in Japanese.
AIR tab in RingCentral desktop app: AIR admins can now check setup, watch call activity, and make quick edits right inside the RingCentral desktop app.
Keypad input (DTMF): AI Receptionist can transfer callers who already know the extension they want to reach. Callers can do this by entering the extension on the keypad at any point in the call.
AIR backup extension: "Backup extension" is renamed to "Default transfer destination". The default transfer destination is now shown in the AIR creation flow, on the Transfer by name and Transfer by context skill pages, and still visible in the AIR Settings.