Release Notes > RingCentral for HubSpot

Release Notes

RingCentral for HubSpot

Stay up to date with the latest features, improvements, and bug fixes for RingCentral for HubSpot.

Version 23.2.21

Release Date: 5/6/2023

What's New

10-digit dialing support in Canada
Call and Text to 988 support in Canada
Change the country name from “Turkey” to “Türkiye”

Version 22.4.11

Release Date: 11/8/2022

Feature

Disable auto SMS log for an invalid user
Extend the retry time for failed fetch SMS logging job from 5 mins to 15 mins

Version 22.4.10

Release Date: 10/31/2022

Feature

Upgrade from Google manifest version 2 (MV2) to manifest version 3 (MV3)
Display what's new for manifest version 3 upgrading
Add a new parameter in Settings to prompt the app for any incoming call (default as On)
Click the floating badge displaying on the right side of HubSpot webpage to prompt the standalone app
Change Ignore webRTC call behavior from disconnect the call to show active call on other device call log page

Version 22.3.30

Release Date: 9/27/2022

What's New

Support for Charter SMB, Enterprise users to sign in to integration apps
Control rate limit requests sent from HubSpot to RingCentral servers

Bug Fixes

Fix token refresh process aborted due to server overload

Version 22.3.20

Release Date: 8/29/2022

What's New

Create custom workflow action - Send SMS, which allows to send SMS via RingCentral app in HubSpot workflow

Bug Fixes

Pop up matched record(s) without errors whenanswering incoming calls in HubSpot

Version 22.3.10

Release Date: 8/10/2022

What's New

Users can log new texts automatically by enabling Auto text log toggle in the Settings
Allow to manually change an auto-logged SMS conversation to different or additional HubSpot records

Version 22.2.30

Release Date: 6/24/2022

User-faced Features

Now supports Account Access Restriction
Supports 10-digit dialing for 988 compliance

Version 22.2.20

Release Date: 5/31/2022

What's New

Introducing SMS logging allowing users to log SMS conversation manually
Allow users to search for existing contacts for SMS logging
Show Create new log, draft and view log detail states in Conversation and SMS history

Version 22.2.10

Release Date: 4/26/2022

User-faced features

Introducing message hub to send/ view SMS, play/ download voicemail and view/ download fax (no SMS logging)
Match new SMS/ voicemail/ fax to HubSpot contact/ company/ deal/ ticket records
Click-to-SMS
Open message composing page by clicking on SMS card button in HubSpot

Improvements

When a user tries to transfer an outbound call that hasn't been picked up, show the error message "Cannot transfer the call. Please try again later. "
Pass company name to the app when click-to-dial from a company record regardless of the phone number format

Version 22.1.30 GA

Release Date: 3/28/2022

What's New

Now supporting Europe (EU) users
Contact support link added at login page

Improvements

No longer creates duplicate contacts or logs when the same account logs into multiple devices at the same time
Users can now click on the Inbound button “ignore” to ignore a call (not send the call to voicemail)

Version 22.1.20 GA

Release Date: 2/23/2022

What's New

Globally Available - No longer in Beta version
Localization: German, French (EU), French (CA), English (UK),Spanish (EU), Spanish (LATAM), Italian, Portuguese (BR), Japanese, Simplified Chinese, Traditional Chinese, Dutch, Portuguese (PT), Korean, Polish, Swedish, Finnish

Improvements

The dial pad search engine now ignores leading empty spaces

Version 22.1.10

Release Date: 1/19/2022

What's New

Your call gets automatically logged once the call ends.

Improvements

Multiple device logout improvement: When one account signs into multiple devices and one device signs out, the other device stay logged in
Now displays HubSpot profile name in call log

Bug Fixes

The current call banner will not be displayed in Create log page anymore
Enter spaces and hit Enter key, nothing will be triggered
Contacts with phone numbers that were not were not displayed in dialpad search, now fixed.

Version 21.4.3

Release Date: 12/15/2021

What's New

Inline call recording player that allows recording owners and supervisors to listen to recordings directly in HubSpot
Allow search and call by mobile phone number in dialpad

Improvements

Filter out matched contacts and companies without names

Version 21.4.2

Release Date: 11/12/2021

What's New

Streamline authentication and installation process with welcome pages
Support webRTC inbound and outbound calls with click to dial feature
Support contact match for new calls with E164 format
Log calls to selected associations (contacts, companies, deals or tickets) with call recordings
View call histories and logged calls
Display matched entities at accepting an incoming call