RingCentral for HubSpot

Stay up to date with the latest features, improvements, and bug fixes for RingCentral for HubSpot.

Version 22.1.30 GA

Release Date: 4/26/2022

User-faced features

Introducing message hub to send/ view SMS, play/ download voicemail and view/ download fax (no SMS logging)
Match new SMS/ voicemail/ fax to HubSpot contact/ company/ deal/ ticket records
Click-to-SMS
Open message composing page by clicking on SMS card button in HubSpot

Improvements

When a user tries to transfer an outbound call that hasn't been picked up, show the error message "Cannot transfer the call. Please try again later. "
Pass company name to the app when click-to-dial from a company record regardless of the phone number format

Version 22.1.30 GA

Release Date: 3/28/2022

What's New

Improvements

No longer creates duplicate contacts or logs when the same account logs into multiple devices at the same time
Users can now click on the Inbound button “ignore” to ignore a call (not send the call to voicemail)

Version 22.1.20 GA

Release Date: 2/23/2022

What's New

Globally Available - No longer in Beta version
Localization: German, French (EU), French (CA), English (UK),Spanish (EU), Spanish (LATAM), Italian, Portuguese (BR), Japanese, Simplified Chinese, Traditional Chinese, Dutch, Portuguese (PT), Korean, Polish, Swedish, Finnish

Improvements

Version 22.1.10

Release Date: 1/19/2022

What's New

Improvements

Multiple device logout improvement: When one account signs into multiple devices and one device signs out, the other device stay logged in
Now displays HubSpot profile name in call log

Bug Fixes

The current call banner will not be displayed in Create log page anymore
Enter spaces and hit Enter key, nothing will be triggered
Contacts with phone numbers that were not were not displayed in dialpad search, now fixed.

Version 21.4.3

Release Date: 12/15/2021

What's New

Inline call recording player that allows recording owners and supervisors to listen to recordings directly in HubSpot
Allow search and call by mobile phone number in dialpad

Improvements

Version 21.4.2

Release Date: 11/12/2021

What's New

Streamline authentication and installation process with welcome pages
Support webRTC inbound and outbound calls with click to dial feature
Support contact match for new calls with E164 format
Log calls to selected associations (contacts, companies, deals or tickets) with call recordings
View call histories and logged calls
Display matched entities at accepting an incoming call