Need SMS help? Our dedicated SMS/TCR team is here for you. Chat with a live agent, ask our community, or call 1-888-898-4591 (Opt 3). Carriers now require TCR compliance to send text messages.
Click here if you only need to receive SMS messages.
Need SMS help? Our dedicated SMS/TCR team is here for you. ask our community, or call 1-888-898-4591 (Opt 3). Carriers now require TCR compliance to send text messages.
Click here if you only need to receive SMS messages.
Need SMS help? Our dedicated SMS/TCR team is here for you. ask our community, or call 1-888-898-4591 (Opt 3). Carriers now require TCR compliance to send text messages.
Need SMS help? Our dedicated SMS/TCR team is here for you. Chat with a live agent, ask our community, or call 1-888-898-4591 (Opt 3). Carriers now require TCR compliance to send text messages.
Stay up to date with the latest features, improvements, and bug fixes for RingCentral for HubSpot.
Version 24.3.10
Release date: 7/31/2024
What's new
HubSpot integration has migrated to a reusable CRM framework
Adjust your ringtone volume with a slider
Use the new search feature to find your RingCentral contacts
Use RingOut to make a call with your RingCentral number and Caller ID from another phone
Warm call transfers are now supported
Improvements
Enhanced the logic for opening the HubSpot entity details page during inbound calls
Version 24.2.30
Release date: July 2024
What's new
Adjust ringtone volume for inbound calls
Search for RingCentral contacts within the HubSpot Chrome extension
More calling options include the RingCentral EX desktop application and RingOut for desk phones
Improved the HubSpot entity details page during inbound calls
Version 23.4.20 (RC)
Release date: 11/27/2023
What's new
New save log feature to help users diagnose problems
Bug fixes
Fix the URL change for Text
Fixed the "OAuth screen cannot display" issue
Version 23.4.10
Release date: 10/20/2023
Improvements
Support more matching format with company record
Bug fixes
Fixed various security issues
Version 23.3.30
Release date: 9/5/2023
Improvements
Support using PortedIn/ Temporary number to send out SMS in HubSpot Workflow
No longer uses country code when contact matching on international phone numbers
Bug fixes
Ensures mobile phone numbers can be matched
Version 23.3.20
Release date: 8/10/2023
Bug fixes
For brands that don't have separated package, allows the app to fall back to RC config and sign in as RC shared brand
Version 23.3.10
Release date: 7/19/2023
Improvement
When a contact match fails at call connection, the app will run contact match again when the auto call log countdown completes. This improvement should mitigate the duplicated contacts created by auto call log
Version 23.2.21
Release date: 5/6/2023
What's new
10-digit dialing support in Canada
Call and Text to 988 support in Canada
Change the country name from “Turkey” to “Türkiye”
Version 22.4.11
Release date: 11/8/2022
Feature
Disable auto SMS log for an invalid user
Extend the retry time for failed fetch SMS logging job from 5 mins to 15 mins
Version 22.4.10
Release date: 10/31/2022
Feature
Upgrade from Google manifest version 2 (MV2) to manifest version 3 (MV3)
Display what's new for manifest version 3 upgrading
Add a new parameter in Settings to prompt the app for any incoming call (default as On)
Click the floating badge displaying on the right side of HubSpot webpage to prompt the standalone app
Change Ignore webRTC call behavior from disconnect the call to show active call on other device call log page
Version 22.3.30
Release date: 9/27/2022
What's New
Support for Charter SMB, Enterprise users to sign in to integration apps
Control rate limit requests sent from HubSpot to RingCentral servers
Bug Fixes
Fix token refresh process aborted due to server overload
Version 22.3.20
Release date: 8/29/2022
What's new
Create custom workflow action - Send SMS, which allows to send SMS via RingCentral app in HubSpot workflow
Bug fixes
Pop up matched record(s) without errors whenanswering incoming calls in HubSpot
Version 22.3.10
Release date: 8/10/2022
What's new
Users can log new texts automatically by enabling Auto text log toggle in the Settings
Allow to manually change an auto-logged SMS conversation to different or additional HubSpot records
Version 22.2.30
Release date: 6/24/2022
User-faced features
Now supports Account Access Restriction
Supports 10-digit dialing for 988 compliance
Version 22.2.20
Release date: 5/31/2022
What's new
Introducing SMS logging allowing users to log SMS conversation manually
Allow users to search for existing contacts for SMS logging
Show Create new log, draft and view log detail states in Conversation and SMS history
Version 22.2.10
Release date: 4/26/2022
User-faced features
Introducing message hub to send/view SMS, play/download voicemail, and view/download fax (no SMS logging)
Match new SMS/voicemail/fax to HubSpot contact/company/deal/ticket records
Click-to-SMS
Open message composing page by clicking on SMS card button in HubSpot
Improvements
When a user tries to transfer an outbound call that hasn't been picked up, show the error message "Cannot transfer the call. Please try again later. "
Pass company name to the app when click-to-dial from a company record regardless of the phone number format
Version 22.1.30 GA
Release date: 3/28/2022
What's new
Now supporting Europe (EU) users
Contact support link added at login page
Improvements
No longer creates duplicate contacts or logs when the same account logs into multiple devices at the same time
Users can now click on the Inbound button “ignore” to ignore a call (not send the call to voicemail)
Version 22.1.20 GA
Release date: 2/23/2022
What's new
Globally Available - No longer in Beta version
Localization: German, French (EU), French (CA), English (UK),Spanish (EU), Spanish (LATAM), Italian, Portuguese (BR), Japanese, Simplified Chinese, Traditional Chinese, Dutch, Portuguese (PT), Korean, Polish, Swedish, Finnish
Improvements
The dial pad search engine now ignores leading empty spaces
Version 22.1.10
Release date: 1/19/2022
What's new
Your call gets automatically logged once the call ends.
Improvements
Multiple device logout improvement: When one account signs into multiple devices and one device signs out, the other device stay logged in
Now displays HubSpot profile name in call log
Bug fixes
The current call banner will not be displayed in Create log page anymore
Enter spaces and hit Enter key, nothing will be triggered
Contacts with phone numbers that were not were not displayed in dialpad search, now fixed.
Version 21.4.3
Release date: 12/15/2021
What's new
Inline call recording player that allows recording owners and supervisors to listen to recordings directly in HubSpot
Allow search and call by mobile phone number in dialpad
Improvements
Filter out matched contacts and companies without names
Version 21.4.2
Release date: 11/12/2021
What's new
Streamline authentication and installation process with welcome pages
Support webRTC inbound and outbound calls with click to dial feature
Support contact match for new calls with E164 format
Log calls to selected associations (contacts, companies, deals or tickets) with call recordings
View call histories and logged calls
Display matched entities at accepting an incoming call