On November 30th, 11:00 PM to December 1st, 04:00 AM PT, we will conduct a planned disaster recovery test on the RingCentral Events service, which may result in up to 1 hour of downtime. We apologize for any inconvenience and appreciate your understanding as we work to enhance our system's resilience.
Stay up to date with the latest features, improvements, and bug fixes for RingCentral MVP Core.
Version 11.0
Release Date: February through March
Admin
Trust Site
An updated status page increases transparency by allowing customers to view service status across the RingCentral platform without logging in. Visitors will be able to view what services are impacted by feature and region.
Links to Analytics Portal
Users will now be able to access the Analytics Portal directly from the RingCentral desktop and mobile apps.
Additional accessibility support includes screen reader voice readout and keyboard navigation across both the Admin Portal and RingCentral Phone app. Available for all RingCentral users, including Office, Professional, and Fax.
Audit Trail now tracks changes made to call queue settings in addition to allowing admins to troubleshoot issues and capture other changes made by users that affect their systems.
New job title field in User Details
The new field will be available in the User Details section of web administration. End users will have the ability to edit their job title and admins can sync users’ job titles from Active Directory to RingCentral.
Custom fields
New custom fields allow company administrators to create fields in User Details which can be used to store company-specific data, unique identifiers, etc.
Customers requiring a larger dial plan will be able to increase extension lengths from 6 to 8 digits. Multi-site customers can also configure longer site codes and short extensions.
A new template will be available for site code setup which will allow dial plan changes to be completed offline and implemented quickly after upload.
Global Office
Simplify and consolidate the management of your phone system across all international branch offices in one account.
Active Directory Integration
Customers in the UK, Australia, Mexico, New Zealand and Poland who have provided a city & state in their existing directory will now get their phone number mapped directly to their city.
Local Area Dialing
This update will enable end users in Mexico, Australia, & China to dial numbers without adding their local area code.
Language Support
The RingCentral Phone Desktop app will now support simplified Chinese (zh-CN) and traditional Chinese (zh-TW/zh-HK).