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Release Notes > RingCX > Supervisor Assist

Release Notes

Supervisor Assist

Stay up to date with the latest features, improvements, and bug fixes for Supervisor Assist.

Version 25.2.10

Release date: October 2025

What's New

AI Supervisor Assist provides real-time visibility for supervisors on their inbound voice and digital interactions. Supervisors can see the whole transcript of the interaction, and an AI-generated summary which includes the reason for contact, actions taken by the agent, and next steps.

Transcripts and AI Notes

Provides visibility for the supervisors on their interactions in the real-time
Supervisors can see the whole transcript of the interaction and an AI-generated summary which includes the reason for contact, actions taken by agent and next steps.
Voice and digital inbound channels. No campaign support
Available in the USA, Canada, as a part of Supervisor Assist add-on (licenses per core agent seats, all or nothing)