Need help with SMS Registration?
Our SMS support team can help you register or understand carrier requirements. ask the community, or call  1-888-898-4591 (Opt 3).
Register now
CA
Australia En
Canada En
Canada Fr
France Fr
Germany De
Italy It
Singapore En
Spain Es
Portugal Pt
United Kingdom En
United States En
Search
Contact us
Recommended
Save time by chatting, available online 24/7.
Submit a case
The most direct way to match you to the right expert on your issue. Responses within 48 hours.
Contact us
Call support
Contact sales
Search resources
Submit a case
Contact us
My next steps
0
Action required
Your credit card on file is about to expire. Update now
Great job!
You're all caught up.
Check back here to make the most of your RingCentral plan.

Are you using the latest version of RingCentral? 
Update your app now to enjoy the latest user experience, enhanced security, and optimal call quality.

Release Notes

AI Conversation Expert | Q1 2026

Stay up to date with the latest features, improvements, and bug fixes for AI Conversation Expert (ACE, formerly RingSense).

Q1 2026

March 2026

Introduced the following features:

  • Smart views: Smart views let you use natural language to generate new filters.
  • Sentiment availability: Sentiment metrics are now available to export to CRMs through the API.
  • Native redaction support for UK users: Admins can now automatically mask PII and other sensitive language across transcripts and insights.
  • Portuguese language support: The Portuguese language is now supported for the core UI and insights.
  • Saved views: The Trackers and Coaching tabs now allow you to save and toggle between filtered views.
  • Insights: Access a high-level overview of customer activity through dashboards showing intents, recurring issues, and engagement patterns. Admins can toggle specific insight categories and manage metadata.

February 2026

Introduced the following features:

  • Tracker dashboard redesign: The Tracker dashboard redesign features a streamlined layout that includes visual trends, side-by-side comparisons, more granular filters, and CSV exporting.

January 2026

Introduced the following features:

  • Required and optional scorecard questions: Admins can now mark scorecard questions as required or optional in Admin settings.
  • New Tracker distribution report: A new Tracker distribution report shows which agents handle interactions with specific trackers and how often.
  • Role enhancements: You can now manage users and update roles in bulk.
  • Customizable navigation: You can now update settings for your profile, preferences, notifications, and account layout.
  • New filters for Insights: New filters for Insights allow you to refine your analytics by Call Queue and Sub AccountID.
Archive