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Release Notes

AI Conversation Expert | Q2 2026

Stay up to date with the latest features, improvements, and bug fixes for AI Conversation Expert (ACE, formerly RingSense).

Q2 2026

June 2026

Introduced the following features:

  • New Power skills report: A new Power skills report shows interaction-level detail for every behavioral assessment, so you can audit individual conversations instead of working from averages.
  • New Coaching received report: A new Coaching received report shows all feedback an agent has received, including the feedback text, timestamp, and author.
  • New Tracker raw output report: A new Tracker raw output report shows every individual tracker match, with the transcript snippet and timestamp for each one.

April 2026

Introduced the following features:

  • Translated transcripts in your CRM: Translated transcripts now sync to Salesforce automatically alongside the original-language records, so you can review translated insights without leaving your CRM.
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