Once you have configured your web services, you will need to specify webhooks to invoke the web services. A webhook is a trigger but uses a web service. To use a webhook, you first have to have a web service set up in Dev Tools. Once this is configured, you can configure the webhooks. Within your system, you will find web service trigger settings located in inbound queue configuration, outbound campaign configuration, cloud profile configuration, track number configuration, and chat queue configuration.
Let’s review how you can configure your webhooks.