Suppose you close the Disposition modal window or navigate to another section in the interface. In that case, a gray notification bar will appear at the top of the interface to indicate that you have a pending disposition. You can click the View disposition link in the gray bar to open the Disposition modal window.
If a disposition is not submitted within the allotted time and the Disposition modal window is closed, an orange bar will appear at the top of the interface to indicate that you are over the time allotted to submit a disposition. Click on the View disposition link in the orange bar to open the Disposition modal window. The gray or orange notification bar will disappear after a disposition is submitted.
If a disposition is integrated in the script, it won’t appear in a modal window but will be integrated in the script as inputs. You won’t be able to submit the disposition until you have filled out the required input fields in the script which may or may not include a disposition input.
While on the call, there is also a notes field under the dial pad. If you are entering your notes there, these would show up in the modal window when you click on the disposition icon. Depending on your admin’s configuration, submitting a disposition may trigger another action such as sending a follow-up email.